Frequently Asked Questions
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- How do I arrange for an Advisor to come and give me a free
home or commercial security quote?
Easy, all you have to do is phone 02 9343
0033
or fill in the online form | Contact us |
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What fire regulations apply to my home or
business?
This is different for every council and
state call 02 9343 0033 or fill in the online form
to arrange an inspection and essential fire safety measure compliance report for your property.
- Do I have to get my air conditioning
inspected when I have my annual essential fire safety measure certification carried out?
Depending on your property and local
council call 02 9343 0033 or fill in the online form we can also perform that service for you.
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What is a DVR?
A (DVR) Digital Video Recorder is in simplistic form, a computer which acts
like a VCR in that it has the ability to record and playback video images. The
DVR takes the feed from a camera and records it into a digital format on a
storage device which is most commonly the hard drive.
- What is the difference between a DVR &
a VCR?
DVR stands for Digital Video Recorder and
as the name implies it records all video onto a hard drive which keeps it at a
very high standard is password protected & requires no staff interaction, A
VCR requires tapes to be changed at set interval's & as tapes are reused the
quality of them when you do need it to identify someone is very poor it also is
prone to staff manipulation and the VCRs themselves have to be replaced regularly.
- Can I keep my current cameras?
The simple answer is yes. Your existing cameras will work and simply plug
into the back of the DVR which replaces the VCR. If your cameras are not so
current you may want to investigate some of the newer cameras which are higher
in resolution and may have more features. Typically, higher resolution cameras
mean higher quality images.
- Can I zoom in and move the camera around?
Yes, but you need to purchase a Pan Tilt Zoom (PTZ) camera with that
functionality built in. Comparatively speaking to fixed cameras these are
expensive.
- Can I record the images from my premises on a
computer in a different location?
With FutureSafe you can, This is one of the main features that is not offered
on many competing DVR’s. You can record from wherever you are viewing, while
continuing to record on the DVR. One does not interfere with the other. This is
advantageous if during a robbery or burglary the intelligent criminal searches
for the videotape or machine when they see a camera.
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We've recently had a break
in, our insurance company has told us we must have a monitored system or
they will not insure us, can we install a FutureSafe system?
Yes, most insurance companies I.E. NRMA, SGIO, SGIC, CGU, SWANN etc require
you to install at least three sensors and also an external siren and strobe light
another requirement is that the system meets Australian Standard AS2201 and
Australian Communication Authority requirements, All of FutureSafe's alarms
meet these standards and if you live in a unit or townhouse, FutureSafe can install a wireless security system which also meets these requirements.
- Can I have the alarm on while im home?
Yes, we call this feature Home Mode which can be activated from a button on
your remote or from the Keypad, In Home Mode all perimeter sensors are armed
and you may have the garage and lounge armed while the rest of the house is
turned off, In a mutable story home you may choose to arm all the PIR's
downstairs but not the ones upstairs our highly trained technician will set up
your favourite setting and you can activate by pressing a button on your
remote, A very good idea at night, this feature can save lives.
- I have a pet, can i still have an alarm system?
Yes, Our alarm systems can have optinal pet immune detectors fitted which will allow you to have your pet inside and the alarm turned on.
- What is the chime button for on my alarm keypad?
Chime is a facility that can
be assigned to certain zones. On selecting the chime mode to enable the
control panel will emit a sound (bleep or door bell chime) when the
chime circuit detects. This function is normally programmed to the main
entrance door. Not all control panels support this function.
- Why should my home have Smoke Alarms?
In
the event of a fire, a smoke alarm can save your life and those of your
loved ones. They are the single most important means of preventing
house and apartment fire fatalities by providing an early warning
signal so you and your family can escape. Smoke alarms are the best
safety devices you can buy and install to protect yourself, your
family, and your home from fire and since the 1st of May 2006 it is the law to have smoke alarms fitted in all homes new and old.
- How long will my Smoke Alarms last?
About 5
to 10 years depending on the type and brand, after which time they should be replaced. Like most
electrical devices, smoke alarms wear out. You may want to write the
purchase date with a marker on the inside of your unit. That way,
you’ll know when to replace it. Always follow the manufacturer’s
instructions for replacement.
- How do I keep my Smoke Alarm working?
Smoke alarms are very easy to take care of. There are two steps to remember:
- Simply
replace the batteries at least once a year. Tip: Pick a holiday or your
birthday and replace the batteries each year on that day. Some smoke
alarms now on the market come with a 10-year battery. These alarms are
designed to be replaced as a whole unit, thus avoiding the need for
battery replacement. If your smoke alarm starts making a “chirping”
noise, replace the batteries and retest it.
- Keep them clean. Dust and debris can interfere with their operation, so vacuum over and around your smoke alarm regularly.
Were we able to awnser your question? For more information click here to fill in the online enquiry form.
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